Last updated: 10/09/2025

Limelight repointing is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

1. Information We Collect

We may collect the following personal information when you use our website or services:

  • Contact details: Name, email address, telephone number, address.
  • Service information: Details relating to your enquiry or project (e.g. property type, service requested).
  • Technical data: IP address, browser type, device information, and cookies when you browse our site.

2. How We Use Your Information

We use the information we collect for:

  • Responding to your enquiries and providing quotations.
  • Carrying out repointing and associated services.
  • Managing payments and invoices.
  • Improving our website, services, and customer experience.
  • Meeting legal or regulatory requirements.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

  • Contractual necessity – when providing a quotation or carrying out agreed services.
  • Legitimate interests – such as improving our services and responding to general enquiries.
  • Legal obligations – for record-keeping and tax purposes.
  • Consent – where applicable, such as for marketing communications (you may withdraw at any time).

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Trusted contractors or suppliers working on your project.
  • Professional service providers (e.g. accountants, IT support).
  • Legal or regulatory authorities if required by law.

5. Data Retention

We will only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Typically, this will be 6 years for financial and service records.

6. Cookies & Website Tracking

Our website may use cookies to:

  • Improve functionality and user experience.
  • Analyse website traffic and usage trends.

You can adjust your browser settings to block or delete cookies if preferred.

7. Your Data Protection Rights

Under UK GDPR, you have rights including:

  • Access to your personal data.
  • Correction of inaccurate or incomplete data.
  • Erasure of data (“right to be forgotten”) in certain circumstances.
  • Restriction or objection to processing.
  • Data portability, where applicable.

To exercise your rights, please contact us at the details below.

8. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Limelight Repointing LTD
Email: limelightrepointing.com
Phone: 07984 761888

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.